AT&T Customer Service

I called AT&T a couple weeks ago to find out how much it is going to cost to put a phone line in my new office. The girl quoted me something like $25.98 a month. I thought, that's not bad. So a few days ago I called to get it hooked up but first I wanted to verify the price so I asked and this girl told me $49.99 a month. I told her what I was originally quoted and she was unsure why but her price was the right one for a commercial line. Why is a commercial line twice the price? The phone does the same thing no matter what kind of building it is in! Do they just assume that because you have a business you have plenty of money so you can afford to pay double what it's worth? Because I don't. I am still starting out in my business and I don't have extra. Anyway, the girl told me that I get a free yellow page listing with that so I thought it was a little more worth the price. But I still had to think about it. She said the deadline for getting in the new phone book for my area was the end of January '08. Yesterday the new phone books were delivered to my house. :( So it seems that the service reps at AT&T don't really know much about the products and prices they have or any details, at least the 2 I talked to. After Christmas I'll call again to get my phone hooked up and see what kind of incorrect info I get this time.