Swiffer breaks again!

Yesterday I was cleaning the floors at a client's house and the Swiffer that I bought to replace the first one I bought broke. As I said, the first one broke at the base, this one's handle broke off. Now I have to go back through my stuff and find the letter from them promising to replace the first one, and ask for reimbursement for both. I am done using the Swiffer products. They don't seem to pick up dirt and particles as well as they say in the commercials anyway. Back to the mop and bucket!

My complaint from the weekend

18 months ago i purchased a Simplicity Nursery in a Box in anticipation of my daughter's arrival. It was a set that included a 3 in 1 bed, a dresser, and changing table. On the box it showed the bed in it's 3 stages; a crib, a transitional bed, and a regular bed. This weekend I was going to change the crib into the transitional bed and after looking at the directions I was a little confused. There didn't seem to be a partial safety rail to use in the transitional phase. I called Simplicity's hotline to find out why and the rep said that the model I purchased didn't come with one. He said the 3 stages were: a crib, a daybed with 3 sides with the mattress in the lowest position, and a daybed with the mattress in the highest position.

I am upset about this product and wish to return it now and purchase a product that I can actually use. For one, the box showed different stages than what was explained to me on the phone. I went right to WalMart where I purchased it to look at the box again and take pictures with my cell phone so that I could prove that it was false advertising. Unfortunately they are not selling it any more because there was a recall on that model, claiming there may be a problem with the drop side.

I don't understand how they could consider what they explained to me on the phone as stages. First of all, if they are using the mattress height as a stage, they might as well call it an 8 in 1 bed because there are 4 height adjustments for the mattress. That gives you 4 options as a crib and 4 options as a daybed. Also, who would let their child sleep in a daybed with the mattress at its highest position... it's about 3 feet off the ground! That seems dangerous to me.

Game's over.

I have seen plenty of sites where consumers put the actual names of companies that piss them off, some even say very bad things, so the game is over. No more guessing, I'll just put the names. If anyone wants to we can play again, just let me know. Bye. Goodnight. Wonder what bad experience tomorrow will bring. :(

Grocery store clerks

I was grocery shopping for a client of mine today at Big Y. Usually I go the self checkout but there were no lines at the other registers, the clerks were all just standing around. They were engrossed in a conversation about what they were going to be for Halloween and where they got their costumes, and my presence didn't seem to interrupt them a bit. That was pretty annoying but the most annoying part was when I was unloading the groceries and found the onion rolls all smashed up next to the box of black garbage bags in the same sack. I swear, they were no thicker than pancakes when I pulled them out. The girl was too busy chatting to be bothered with doing her job properly. That's got to be one of the first things you learn in bagging training, right?

Let's play a game!

Ok, I know I said one complaint a day... but I can't forget about this one that's been bugging me for a while. Here's the game, I don't put the actual product or store name, just a description, and you try to guess the name. If you get it right you win a fabulous prize! Not really, but it will be fun to see what people come up with!

I bought 2 products recently at Wal Mart. It's not really their fault because they don't manufacture them, but they still carry them. About 8 months ago I bought my first Swiffer. My second time using it the handle broke off from the base. I was very disappointed but figured I'd try it again because I hate to mop. I emailed the company to tell them of my dilemma and loss of money. They did respond in a reasonable time period, they were very apologetic, and claimed they would send me a certificate for a replacement. Needless to say, I am standing here with my useless floor cleaner and no certificate.

The second item you will never guess so I will just tell you. I don't know the brand name but it is a 2 1/2 foot black plastic pooper scooper. I have a large dog (Shepherd) so it does get a lot of use, but I am in need of my 3rd one this year. The handle that you pull up on to catch and release is so flimsy and my last 2 have cracked right in the middle. On my agenda this weekend is to purchase yet another one for $9.97 and note the maker of the product this time. I will be contacting them soon to resolve the problem. I highly doubt they will hand over a twenty for my 2 broken ones, but maybe they will take my suggestion to improve the handle on the product. I will follow up and let you know my progress!

Good/Bad Service

Have you ever heard the idea that when a customer receives good service they only tell 1 other person but when they receive bad service they will tell 5? This is my chance to tell millions. And yours!

My First Complaint

Customer service is so important. For this reason, I have decided to retire the blog on starting my own business and begin a new one. Not many people read it anyway! It seems like every day there is something for me to complain about. It seems ridiculous to me how companies can get away with providing less than desirable customer service or products! Sometimes I start my day in the drive through of a restaurant for a long period of time, only to receive the wrong order. Other days may seem to go well until I stand in the checkout line of a large chain store and purchase a product I have been waiting to get my hands on, only to have it break the same day! I'm not sure if it's ok for me to put actual names or company names so for now I will just describe or use a pseudonym until I get the ok. Please come back tomorrow for the complaint of the day. Feel free to post a comment about your bad experience or email me at tlane0923@yahoo.com and I could use yours in my next post!